Privacy Policy
Last Updated: November 2025
This Privacy Policy explains how EuroLaser Service (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website www.eurolaserservice.com or use our services.
We are committed to ensuring your privacy and complying with the General Data Protection Regulation (GDPR – EU 2016/679) and other applicable European data protection laws.
1. Information We Collect
We collect personal and technical information in the following ways:
A. Information You Provide Directly
When you use our website or services, we may collect:
Name and contact details (email, phone number, address)
Company or clinic name
Device details (brand, model, serial number)
Service request descriptions or uploaded files
Payment details (processed securely through trusted third parties)
B. Information Collected Automatically
When you visit our website, our system may automatically collect:
IP address and browser type
Device information and operating system
Website usage statistics (pages visited, duration, etc.)
Cookies and tracking technologies (see Section 6)
2. How We Use Your Information
We process personal data for the following purposes:
To provide and manage repair, maintenance, and spare part services
To respond to inquiries and support requests
To prepare quotations and service confirmations
To process payments and deliver orders
To send service updates, maintenance reminders, and promotional communications (with consent)
To improve our website performance and user experience
All data processing activities are conducted lawfully under Article 6 of GDPR, including performance of contract, legitimate interest, and consent.
3. Legal Basis for Processing
We process your personal data based on one or more of the following legal bases:
Contractual necessity — to deliver our services and fulfill your requests.
Legitimate interest — to improve our services and protect against misuse.
Legal obligation — to comply with tax, accounting, or warranty regulations.
Consent — for optional marketing or newsletter subscriptions.
You can withdraw your consent at any time by contacting us at privacy@eurolaserservice.com.
4. Data Retention
We retain personal data only for as long as necessary to:
Fulfill service or warranty obligations
Comply with legal and regulatory requirements
Maintain accurate business records
Typically, service-related data is retained for up to 5 years after the last transaction unless otherwise required by law.
5. Data Sharing and Disclosure
We do not sell or trade your personal information.
We may share limited data with trusted third parties only when necessary to:
Deliver shipments (courier or logistics providers)
Process payments (secure gateways and banks)
Maintain IT systems or hosting services
Comply with legal authorities if required by law
All partners are bound by confidentiality and GDPR-compliant data processing agreements.
6. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience and analyze site performance.
Cookies may store basic information such as:
Language preferences
Session details
Analytics data (via Google Analytics or equivalent tools)
You can manage or disable cookies through your browser settings at any time. However, some site functions may not work properly if cookies are disabled.
7. Data Security
We implement appropriate technical and organizational measures to protect personal data from loss, misuse, or unauthorized access, including:
Encrypted SSL connection (HTTPS)
Restricted internal access to personal data
Secure data storage and backup systems
While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure.
8. Your Rights Under GDPR
As a data subject, you have the following rights:
Access – request a copy of your personal data
Correction – request updates or corrections to inaccurate data
Deletion – request that your data be erased (“right to be forgotten”)
Restriction – limit processing of your data in certain situations
Portability – receive your data in a structured, machine-readable format
Objection – object to processing for marketing or legitimate interest purposes
To exercise your rights, contact us at: privacy@eurolaserservice.com
We will respond within 30 days of receiving your request.
9. International Data Transfers
All data is processed within the European Union (EU).
If we ever need to transfer data outside the EU (for example, to a cloud service provider), such transfers will comply with GDPR requirements, using standard contractual clauses or equivalent safeguards.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect new regulations or service improvements.
Any updates will be published on this page with a revised “Last Updated” date.
11. Contact Information
If you have questions, concerns, or wish to exercise your data rights, please contact:
Data Protection Officer (DPO)
📧 privacy@eurolaserservice.com
📞 +48 600 123 456
🏢 EuroLaser Service, ul. Grzybowska 87, 00-844 Warsaw, Poland
🌐 www.eurolaserservice.com
