Help Center
Welcome to the EuroLaser Service Help Center
We’re here to make sure your experience with EuroLaser Service is smooth, transparent, and fully supported.
Below you’ll find answers to frequently asked questions about services, orders, maintenance plans, spare parts, and technical support.
If you can’t find what you’re looking for, our support team is just a message away.
1. Service & Repair Support
How do I book a repair or maintenance service?
You can submit a service request via our Contact Form or reach us directly on WhatsApp or by email at support@eurolaserservice.com.
Please include your device brand, model, and a short description of the issue.
Do you offer on-site service?
Yes. We provide on-site servicing for clinics across Europe — including Poland, Germany, Spain, and the United Kingdom.
Which brands do you support?
We specialize in major aesthetic and medical laser systems, including:
Candela (Pro Series, GentleLase, GentleYAG)
Zimmer (Cryo 5 / Cryo 6 / Cryo 7)
Ultrasun, DEKA, and other multi-brand devices.
How often should I schedule preventive maintenance?
We recommend:
Every 6 months for active devices in daily use
Once per year for backup or low-volume systems
Regular maintenance ensures stable performance, fewer breakdowns, and longer equipment life.
2. Spare Parts & Accessories
How can I order spare parts?
You can browse our Spare Parts & Accessories section and use the order form or contact us directly via WhatsApp to confirm stock and pricing.
Are the parts genuine?
Yes — we supply only original or OEM-grade certified spare parts, tested for quality and compatibility.
Do you ship internationally?
Yes, we ship to all EU countries and selected international regions using reliable courier services.
Shipping costs are calculated based on weight and destination.
3. Warranty & Returns
What warranty do you offer on repairs and parts?
30-day service warranty on all repair work
Up to 6-month warranty on spare parts depending on the component type
Full details are available in our Warranty & Returns Policy.
How can I return a part?
To initiate a return, email returns@eurolaserservice.com within 14 days of delivery.
Include your invoice number, reason for return, and photos if applicable.
Once approved, you’ll receive return instructions and a shipping address.
4. Technical Questions
My laser is showing an error code. What should I do?
Document the error code and send a photo or short video to support@eurolaserservice.com or via WhatsApp.
Our engineers will analyze the issue remotely and guide you on next steps.
Do you perform laser calibration?
Yes. Every preventive maintenance or repair includes optical alignment and power calibration to manufacturer specifications.
Can you replace high-voltage modules or CPU boards?
Absolutely — our workshop handles advanced repairs including:
HVPS Power Supply Repair
CPU Board Replacement
Capacitor and Optical Component Replacement
5. Payments & Invoicing
What payment methods do you accept?
We accept:
Bank transfers (EUR)
Major credit/debit cards
PayPal (for spare parts orders)
Invoices are issued electronically for every transaction.
Do you charge VAT?
Yes — VAT applies according to EU regulations. Registered VAT companies within the EU can request reverse charge invoicing.
6. Contact & Support Channels
📧 Email: support@eurolaserservice.com
💬 WhatsApp: +48 600 123 456
📞 Phone: +48 600 123 456
🏢 Head Office: ul. Grzybowska 87, 00-844 Warsaw, Poland
Our support hours:
Monday – Saturday, 9:00 AM – 6:00 PM (CET)
We respond to most inquiries within 24 hours.
7. Need Immediate Assistance?
If your device is showing urgent faults or has stopped working completely, please contact us via WhatsApp for fastest support.
Quick Links
EuroLaser Service — trusted by clinics and distributors across Europe for professional laser maintenance and repair.
